🍂 Fall Sale :  🛍️  15% OFF 2 Items · 25% OFF 3 Items · 30% OFF 4 Items  🚚   Free U.S. Shipping $59.99

      Shipping & Delivery

      1. Do You Ship to My Country/Region?

      In general, we ship orders to most countries and regions worldwide, except for certain islands.

      If you would like more detailed information about our shipping coverage, please contact us via Facebook Messenger.

      Our Facebook Page: KinovaFaith

      2. How Long Does Delivery Take?

      Delivery Time = Processing Time + Shipping Time

      Processing Time:
      3–7 business days

      Shipping Time:

      • United States: 15–20 business days
      • Rest of the world: 15–20 business days

      Please note: Shipping times are estimates and begin from the date your order is shipped, not from the date the order is placed.

      Actual delivery may take longer than expected due to reasons including:

      • Invalid or incorrect shipping addresses;
      • Customs clearance procedures;
      • Carrier or logistics delays;
      • Other circumstances beyond our control.

      3. How Much Does Shipping Cost?

      In general, the total shipping cost depends on the following factors:

      • The shipping method you choose;
      • The destination country or region;
      • The number of items ordered;
      • The total weight and volume (size) of the package.

      We offer free shipping on U.S. orders over $59.99 and European orders over $69.99.

      The actual shipping fee will be displayed at checkout.

      We recommend adding the items you wish to purchase to your cart and proceeding to checkout. The system will automatically calculate and display the applicable shipping fee based on your order and delivery address.

      4. How Do I Track My Order?

      When your order is ready to ship, we will send you an email containing the relevant shipping information.

      After your order has been shipped, you can contact us at:

      support@kinovafaith.com

      to check the latest shipping and tracking status of your order.

      5. Order Cancellation

      If your order has already been paid for and you would like to make changes or cancel it, please contact us within 12 hours of payment.

      Once the packaging and shipping process has started, the order can no longer be canceled.

      6. Unclaimed Orders

      We are not responsible for packages returned to us due to any of the following reasons:

      • The package was refused by the recipient;
      • The package was left unclaimed;
      • The package was undeliverable;
      • The shipping address was incorrect;
      • The shipping address was incomplete or insufficient.

      Please carefully check and confirm your shipping information before placing your order.

      7. Customs Fees / Duties / Remittance Fees

      Customs duties, import fees, and applicable sales taxes are the responsibility of the customer.

      We recommend checking with your local customs authority before placing an order to determine whether any duties, taxes, or additional fees may apply.

      Please also note that, on rare occasions, customs inspections may delay the delivery of certain packages.

      8. Separate Packages

      In some cases, a single order may be split into multiple packages and shipped separately.

      This may happen for reasons including:

      • Certain items may temporarily be out of stock and need to be shipped separately;
      • Postal services or shipping carriers may impose weight restrictions on standard shipments.

      If you receive only part of your order, please do not worry. The remaining items may be on their way in a separate package.

      9. Returns & Exchanges

      For customized items, once the order has entered production or processing, we do not accept refunds or exchanges.

      Customized items are made specifically according to your requirements and cannot be resold or reused for other customers. Thank you for your understanding.

      For non-customized items, you may return new and unopened products within 30 days from the original shipping date for a refund.

      Returned items must be kept in their original product packaging.

      If you would like to exchange a product for any reason, please contact us first. We will provide you with the appropriate exchange instructions and steps.

      Please do not send any products back to us without prior authorization.

      We do not offer Freight To Collect (FTC) service for returned packages.

      Return shipping costs are the responsibility of the customer.

      Important Notes

      We are not responsible for shipping delays caused by:

      • Severe weather conditions;
      • Holidays;
      • Natural disasters;
      • Shipping carrier delays.

      Please note that holidays are not considered business days and should be excluded when calculating estimated shipping times.

      Unexpected delays may also occur due to:

      • Detailed inspections by customs or other authorities;
      • Temporary out-of-stock situations;
      • High order volumes during peak seasons;
      • Other unforeseen circumstances.

      If you have any questions or experience an unexpected shipping delay, please feel free to contact our Customer Service team.

      Please make sure that all delivery information you provide is accurate and complete.

      If your shipping information is incorrect or incomplete, we may need to contact you to update the information, which may cause delays in the delivery of your order.

      Delays may also occur as a result of customs clearance.