Return & Refund Policy

For customized items, once an order has entered production or processing, we do not accept refunds or exchanges. Customized products are made specifically according to your requirements and cannot be resold or reused for other customers. Thank you for your understanding.

If you are not 100% satisfied with a non-customized item you received, we are sorry to hear that. For most items that remain in new condition, we accept return requests within 30 business days from the original shipping date.

1. Please contact our Customer Service team and let us know which item(s) you would like to return and the reason for the return.
2. After receiving return instructions from us, please securely package the item(s) using the original packaging.
3. Drop off the return package at your local post office.
4. Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
5. If you wish to return an item and need the nearest return address, please contact us at:

support@kinovafaith.com

Return Conditions

1. You have 30 business days to decide whether an item is right for you. If you would like to return or exchange an item, please contact us within 30 days from the original shipping date.
2. The following items cannot be returned or exchanged:
3. Returned items must be unused and in their original packaging. We do not accept items that have been worn, damaged, washed, or altered in any way.
4. Items marked as non-returnable and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without a proper return request or prior authorization.
6. We do not offer Freight To Collect (FTC) service for returned packages. Return shipping costs are the customer’s responsibility. The actual shipping cost will depend on the shipping method you choose.
7. Please carefully check your return package before shipping it. We are not responsible for any products returned to us that were not purchased from our website.

Note: Original shipping fees and Shipping Guarantee fees are non-refundable.

Return Address

If you wish to return any item, please contact our Customer Service team first to obtain the nearest return address.

Email:
support@kinovafaith.com

We will respond to your request as soon as possible.

Note: Please do not send your return to the address shown on the original package. That address may not be our designated return address, and sending your return there may delay or affect the processing of your return.

What Is the Status of My Refund?

If your refund is being issued to a credit card, the entire refund process may take approximately 10–30 business days, depending on your card issuer or bank.

Once your refund has been approved, we may issue the refund to your card account within 24 hours. However, your card issuer or bank may require an additional 10–30 business days to process the refund and make the funds available in your account.

We cannot control the processing time of your card issuer or bank. For more detailed information about your refund status, please contact your bank or card issuer directly.

We sincerely apologize for any inconvenience and appreciate your understanding.

Please contact your local post office to confirm the actual return shipping cost. We recommend using the most affordable registered shipping method available that provides tracking information.

Return Shipping Costs & Relisting Fees

If you would like to return a product, please contact us by email and provide your order number. We will provide you with return instructions and any additional information you may need.

Email:
support@kinovafaith.com

Notes

• We do not offer Freight To Collect (FTC) service for returned packages. Return shipping costs are the customer’s responsibility.
• We do not charge any relisting fees.

If you have any questions, please feel free to contact us at:

support@kinovafaith.com